Returns / Exchanges

ONLINE RETURNS 

At Alexa Pope we are committed to making sure you are 100% satisfied with your purchase. If you are unhappy with your order, we will gladly accept a return of unworn and unwashed full price items for a full refund, or store credit.

North American Customers - will have 30 for the item to be returned back to Alexa Pope

International Customers - will have 45 days for the item to be returned back to Alexa Pope

Merchandise must have all tags including any Alexa Pope hang tags attached.

Unfortunately, jewelry/sunglasses, bathing/body suits and all sale/promotional items are FINAL SALE and are not able to be returned for a refund or store credit/exchange.

Please email returns@alexapope.com with the following information to obtain an RA number within 7 business days of receiving your product(s)

-Full Name, Address, Order Number, Item(s) Returning, Reason for Return

Alexa Pope is not responsible for ANY shipping or handling charges for any returns. Refunds will NOT include the original shipping fee initially paid by the customer. Should your request for return not meet the required guidelines, we reserve the right to deny your request. 

Currently we do not offer exchanges. If you would like a different size/style it will be the customer's responsibility to send back the item to re-purchase.

ONLINE PURCHASES - IN STORE PICK-UP

If you select the PICK-UP IN STORE HALIFAX option, you have 14 days from the date of purchase for a refund/store credit/exchange. Your package will be held in store for a maximum time period of 30 days from date of purchase. If you can't make it down within that time frame, please email info@alexapope.ca to make additional arrangements for pick-up.

Merchandise must have all tags including any Alexa Pope hang tags attached. All jewelry/sunglasses, swimwear and sale/promotional merchandise are FINAL SALE

If you have any questions about returns/exchanges, please email info@alexapope.ca for further details.

 

IN STORE EXCHANGE/STORE CREDIT

At Alexa Pope we do not offer refunds on any item purchased in-store. Store Credit/Exchanges onlyUnworn and unwashed merchandise must be returned within 14 days of receipt and must have the order number present in order to receive store credit or an exchange. 

Store Credit will last up to three months from the time of return.

Merchandise must have all tags including any Alexa Pope hang tags attached. All jewelry/sunglasses, swimwear/bodysuits, and sale/promotional merchandise are FINAL SALE